Comments on: and the horror that is BigFlix: begins http://blog.sonaljhuj.com/2008/09/and-the-horror-that-is-bigflix-begins/ of brand spaces. social changes. Tue, 31 Jan 2012 09:53:00 +0000 hourly 1 http://wordpress.org/?v=3.3 By: Anonymous http://blog.sonaljhuj.com/2008/09/and-the-horror-that-is-bigflix-begins/comment-page-1/#comment-96 Anonymous Mon, 12 Jan 2009 14:17:00 +0000 http://sonaljhuj.com/blog/?p=67#comment-96 Its not just the customer service but their entire employee base suck especially the HR.<br/>I wonder how mostly idiot people make it to Reliance, enjoy very good salaries and think they own the company as well as the land. You will be shocked to find complete buffoons earning lakhs of salary per month. Seems like references play a great role in getting reliance jobs since any sane person would never work there.<br/>My advice is never to use any Reliance (retail, fresh, digital, mobile) or Big (bigflix, bigadda, zapak, bigmaps, big cinemas, bigtv) service. Its not just the customer service but their entire employee base suck especially the HR.
I wonder how mostly idiot people make it to Reliance, enjoy very good salaries and think they own the company as well as the land. You will be shocked to find complete buffoons earning lakhs of salary per month. Seems like references play a great role in getting reliance jobs since any sane person would never work there.
My advice is never to use any Reliance (retail, fresh, digital, mobile) or Big (bigflix, bigadda, zapak, bigmaps, big cinemas, bigtv) service.

]]> By: Sonal Jhuj http://blog.sonaljhuj.com/2008/09/and-the-horror-that-is-bigflix-begins/comment-page-1/#comment-95 Sonal Jhuj Thu, 16 Oct 2008 11:45:00 +0000 http://sonaljhuj.com/blog/?p=67#comment-95 @ raghuvir: yes once my membership was activated I received all my movies on the dot. I never had to wait for pick up or delivery. it was very prompt. I'm yet to cancel my membership.When I do, I hope they return my deposit :) @ raghuvir: yes once my membership was activated I received all my movies on the dot. I never had to wait for pick up or delivery. it was very prompt. I’m yet to cancel my membership.When I do, I hope they return my deposit :)

]]> By: Raghuvir http://blog.sonaljhuj.com/2008/09/and-the-horror-that-is-bigflix-begins/comment-page-1/#comment-94 Raghuvir Thu, 16 Oct 2008 10:04:00 +0000 http://sonaljhuj.com/blog/?p=67#comment-94 I know someone who was a subscriber and passed through the same ordeal. After all the sad-service he went through, he decided to quit his membership. He paid cash like you did. The online guys would not cancel his membership saying we can only return a cheque in the name of the member and if you want cash back, you need to visit the nearest store. He had to go there, deliver the dvd, wait for a week to process and did not get the money. It's 10 days now. <br/><br/>It's really sad how these guys operate. Are you getting your movie queue delivered in time? I know someone who was a subscriber and passed through the same ordeal. After all the sad-service he went through, he decided to quit his membership. He paid cash like you did. The online guys would not cancel his membership saying we can only return a cheque in the name of the member and if you want cash back, you need to visit the nearest store. He had to go there, deliver the dvd, wait for a week to process and did not get the money. It’s 10 days now.

It’s really sad how these guys operate. Are you getting your movie queue delivered in time?

]]> By: Sonal Jhuj http://blog.sonaljhuj.com/2008/09/and-the-horror-that-is-bigflix-begins/comment-page-1/#comment-93 Sonal Jhuj Tue, 16 Sep 2008 13:54:00 +0000 http://sonaljhuj.com/blog/?p=67#comment-93 @ sharninder: i know seventymm was good. but recently when I visited their site the look and feel was so flaky! i just didnt want to trust them.<br/><br/>@ namit: hey i want to give them a chance(s) :)<br/><br/>@ saad: yea i know. and it does suck that they removed PVR from their listing. And the PVR site sucks anyway.<br/><br/>@ quirky: you bet that's the one thing in common! Someday things will improve. I'm hopeful :) @ sharninder: i know seventymm was good. but recently when I visited their site the look and feel was so flaky! i just didnt want to trust them.

@ namit: hey i want to give them a chance(s) :)

@ saad: yea i know. and it does suck that they removed PVR from their listing. And the PVR site sucks anyway.

@ quirky: you bet that’s the one thing in common! Someday things will improve. I’m hopeful :)

]]> By: The Quirky Indian http://blog.sonaljhuj.com/2008/09/and-the-horror-that-is-bigflix-begins/comment-page-1/#comment-92 The Quirky Indian Tue, 16 Sep 2008 10:53:00 +0000 http://sonaljhuj.com/blog/?p=67#comment-92 Is bad customer service the one thing that links all Reliance ADA companies? Seems like it!<br/><br/>Cheers,<br/><br/>Quirky Indian<br/>http://quirkyindian.wordpress.com Is bad customer service the one thing that links all Reliance ADA companies? Seems like it!

Cheers,

Quirky Indian
http://quirkyindian.wordpress.com

]]> By: Saad Akhtar http://blog.sonaljhuj.com/2008/09/and-the-horror-that-is-bigflix-begins/comment-page-1/#comment-91 Saad Akhtar Mon, 15 Sep 2008 11:25:00 +0000 http://sonaljhuj.com/blog/?p=67#comment-91 I guess it's important to let them know how they suck, instead of just stop using their service. It's our duty as consumers to at least let them know... they can later choose to ignore it, or not, doesnt matter since the consumer is already gone. <br/><br/>Not just bigflix, but why are most online services so terrible with regards to customer service/user experience? Have you seen PVR Cinemas? Horrible. Bookmyshow.com was a breath of fresh air, but they took out support for PVR cinemas. <br/><br/>The list is endless... still I try to at least let them know a few things. Maybe somewhere deep inside is listening... I guess it’s important to let them know how they suck, instead of just stop using their service. It’s our duty as consumers to at least let them know… they can later choose to ignore it, or not, doesnt matter since the consumer is already gone.

Not just bigflix, but why are most online services so terrible with regards to customer service/user experience? Have you seen PVR Cinemas? Horrible. Bookmyshow.com was a breath of fresh air, but they took out support for PVR cinemas.

The list is endless… still I try to at least let them know a few things. Maybe somewhere deep inside is listening…

]]> By: Namit Karlekar http://blog.sonaljhuj.com/2008/09/and-the-horror-that-is-bigflix-begins/comment-page-1/#comment-90 Namit Karlekar Sat, 13 Sep 2008 21:34:00 +0000 http://sonaljhuj.com/blog/?p=67#comment-90 I really really, wanna say I told you so... But I won't :D... cuz u love giving reliance, and the likes 2nd n 3rd chances... If ppl just stopped doing that, either Reliance wud shut shop, or they'd freak out and actually step up to the challenge of caring about their "customers".... I cannot think of a single good experience I've had with Reliance, and I want nothing to do with them :P I really really, wanna say I told you so… But I won’t :D … cuz u love giving reliance, and the likes 2nd n 3rd chances… If ppl just stopped doing that, either Reliance wud shut shop, or they’d freak out and actually step up to the challenge of caring about their “customers”…. I cannot think of a single good experience I’ve had with Reliance, and I want nothing to do with them :P

]]> By: Sharninder http://blog.sonaljhuj.com/2008/09/and-the-horror-that-is-bigflix-begins/comment-page-1/#comment-89 Sharninder Sat, 13 Sep 2008 15:29:00 +0000 http://sonaljhuj.com/blog/?p=67#comment-89 I used to use seventymm.com and they had pretty good service. I paid online and could start ordering movies in 20 minutes. I never had to call customer care for anything and the movies were always delivered on time. Of course, getting my deposit back from them took some time, but I'll forgive them for that. I used to use seventymm.com and they had pretty good service. I paid online and could start ordering movies in 20 minutes. I never had to call customer care for anything and the movies were always delivered on time. Of course, getting my deposit back from them took some time, but I’ll forgive them for that.

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