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Heard on twitter tht U suck (Buzz vs Influence vs Infiltration)

twitterI depend on twitter users to tell me what movies to watch or which online serice to pick. Of course I do this because I have a sneaking suspicion that Nikhat Kazmi may be receiving kickbacks for the 5 stars he she gives a Karan Johar movie. 
So I depend on live hour-by-hour tweets of a fellow twitterer.

 

My colleague hemal returned from a recent Social Media Summit, quite unhappy and concerned. It seems brand managers quite happily spoke about how they infiltrate online communities to fake posts and comments. And yes,  most of us digital marketers also fall in the trap by explaining to clients that that’s what we can do for them. It’s the easiest way to explain what we do to someone who doesn’t understand social media. 

 

 

It’s worth mentioning here that the strength of social media lies in two key areas:
1. network of
2. trust
Networks such as orkut and facebook were easy. but they truly became powerful because users now didn’t just keep in touch, instead they started asking for information, reviews, advice…

 

 

Tightening the circle of trust
It is said that 76% of don’t believe that companies tell the truth in advertising. Hey but my friend won’t lie. What’s he got to gain?
Trouble is that if brands continue infiltrating and buying bloggers off, your blogger/twitter friend may have something to gain after all. Result? People will start closing in their circles. Tightening their ‘circle of trust’. And soon brands will lose the influence-potential of social media. 

 

 

Drowning in cynicism
I see the marketers of 2020 in deep shit. People will be far more cynical. (they probably already are. You must’ve noticed the reactions before susan boyle started to sing)

 

 

Buzz vs Influence vs Infiltration
Brands like Burger King have been perfect examples of creating buzz over the internet. Fastrack tried out a twitter contest to do just that.
Influence ofcourse can be created just as well by videos on youtube. Pepsi recycle is worth a mention.
Perhaps infiltration, even though it’s the easiest, needs to be killed. It’s a lazy option. It’s going to kill social media. It’s going to effect the social fabric of the web. Perhaps the marketer community needs to take a stand?

The e-riot

April 14th, 2009 | 6 Comments | Posted in digital, internet, social media

e-riot

 

During my research at MICA on the 1984 Sikh riots, the most obvious property of a crowd kept popping up. The fact that crowds amplify sentiments. It’s only natural after all.

If one wants to be a part of the crowd or be heard in one, you have to be more extreme than them all. 

The result is that your group turns into a group of extremists, really. All raging to out-do the other and yet show loyalty to the group’s thought and cause.

The online world isn’t much different if you ask me. These rules of the crowd apply just as much.

People tend to react in extremes in the online world. They either love you or they hate you. This may be common in today’s world but it’s accentuated by the fact that online you’re competing for popularity, page views, subscribers, followers with only your words to stand for you. And since CAPS is considered bad manners, you’ve only got biting words at your disposal.

A dislike for a brand’s campaign can suddenly spiral into a I-hate-brand-X campaign with bloggers sporting buttons and hacking you down on twitter. After all, the stronger my point of view, the more peopel are bound to take me seriously. Plus the stronger my words, the more likely you are to read on.

Reacting vs Responding

With such little time left for reflection

with 20 tweets a minute

with 10 feeds updates an hour

you really have such little time to process information you read. And the constant need to be a part of the conversation and be one with th group means we’re all often reacting rather than responding.  (Amazon Fail)

Notice the sudden outrage at the Amazon story #AmazonFail

This is especially worrisome if you agree that  ”If things are happening too fast, you may not ever fully experience emotions about other people’s psychological states” (Twitter and Facebook could harm moral values, scientists warn)

This reaction is often exaggerated by social media socialites and turns outrage into a true blue e-riot.

Show-you-your-place syndrome

Now this is where the power gets to your head. The 66 odd subscribers I have and how I can use them to show this person/company/brand that I can ’screw their happiness’.

Outrage is more justice seeking and serves as a good warning (in my humble opinion). While the second one is plain vindictive.

coca cola

 

Coke did this campaign with bloggers some time back where they asked them

 to give some of their home page to their new brand i9. In return they sent

 them a cool usb-fridge. To say thank you ofcourse.

Now outrage would be saying coke shouldn’t have done this. why buy bloggers off. unfair. boo.

But what really happened is plain vindictive -

Bloggers who were not a aprt of the campaign starting trashing coke left right and centre. Perhaps they were jealous. Perhaps they hated the idea of bloggers being bought. But then they weren’t being bought, right? so why all the fuss?

 


Imitation brands

April 13th, 2009 | 1 Comment | Posted in Uncategorized

imitation brandsPrenu coughed just like me.

She also walked like me.

Ate the things I liked and liked the people I liked too.

 

She was the tiniest kiddo in my neighbourhood and I suppose she wanted to be me. Afterall I was clearly the eldest person around and therefore cooler I suppose (or just nicer, I never was cool)

She observed me all the time (it was quite freaky if you ask me).

 

Vicks’ Prenu

There’s a brand in the market that’s pretty much Vicks’ Prenu. It looks just liek Vicks form a distance, though it isn’t a counterfeit. The packaging, the choice of colours, it all gives you the unblocked feeling of being around Vicks. And mind you, it’s worked wonders for them. From a no-brand to an almost-know-brand, the team’s convinced the brand’s going places.

 

So when someone suggests a new design and look, it’s only natural for the management to balk at them. After all, who in their right mind would change something that’s doing well.

 

But ofcourse there’s something wrong with that thinking (else I wouldn’t be writing a post about it, now would i)

Vicks’ Prenu is a small brand today. It managed huge gains by virtue of imitation. But sadly it’ll always remain an imitation. A copy. A me-too. A wannabe.

 

It’ll grow. A lot. And that’ll be great. But then it’ll stop. Like really.

 

Brand ambition

Imitation doesn’t work for ambitious brands. The ones who want to kick the leader off his pedestal. It works great for those who wants a piece of the market-pie, albeit a small one.

At some point of time when you’re nearing the market leader, when you’re available at the same shelves, you’re advertising in the same expensive papers and TV channels… someone’s bound to notice that you’re a rip-off. And really, why’d I buy a me-too when I can get the real thing?

 

But then, how do you convince a client that what’s been working for him these past years won’t work any more…