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Heard on twitter tht U suck (Buzz vs Influence vs Infiltration)

twitterI depend on twitter users to tell me what movies to watch or which online serice to pick. Of course I do this because I have a sneaking suspicion that Nikhat Kazmi may be receiving kickbacks for the 5 stars he she gives a Karan Johar movie. 
So I depend on live hour-by-hour tweets of a fellow twitterer.

 

My colleague hemal returned from a recent Social Media Summit, quite unhappy and concerned. It seems brand managers quite happily spoke about how they infiltrate online communities to fake posts and comments. And yes,  most of us digital marketers also fall in the trap by explaining to clients that that’s what we can do for them. It’s the easiest way to explain what we do to someone who doesn’t understand social media. 

 

 

It’s worth mentioning here that the strength of social media lies in two key areas:
1. network of
2. trust
Networks such as orkut and facebook were easy. but they truly became powerful because users now didn’t just keep in touch, instead they started asking for information, reviews, advice…

 

 

Tightening the circle of trust
It is said that 76% of don’t believe that companies tell the truth in advertising. Hey but my friend won’t lie. What’s he got to gain?
Trouble is that if brands continue infiltrating and buying bloggers off, your blogger/twitter friend may have something to gain after all. Result? People will start closing in their circles. Tightening their ‘circle of trust’. And soon brands will lose the influence-potential of social media. 

 

 

Drowning in cynicism
I see the marketers of 2020 in deep shit. People will be far more cynical. (they probably already are. You must’ve noticed the reactions before susan boyle started to sing)

 

 

Buzz vs Influence vs Infiltration
Brands like Burger King have been perfect examples of creating buzz over the internet. Fastrack tried out a twitter contest to do just that.
Influence ofcourse can be created just as well by videos on youtube. Pepsi recycle is worth a mention.
Perhaps infiltration, even though it’s the easiest, needs to be killed. It’s a lazy option. It’s going to kill social media. It’s going to effect the social fabric of the web. Perhaps the marketer community needs to take a stand?

One online community for young-ambitious-SEC-A-males coming up!

February 1st, 2009 | 1 Comment | Posted in brands, social media, social networking


Sit down. Take a deep breath. Know that this is not the end of the world. You will not lose your job over this. Another deep breath please.
It’s official – most of your branded online communities are doomed.

According to a recent Deloitte study that I read about here, ‘35% of the online communities studied have less than 100 members; less than 25% have more than 1,000 members despite the fact that close to 6% of these businesses have spent over $1 million on their community projects.’

Now before you scroll right down to comments and begin to stab at your keys, let me assure you that I am not against online communities. Now, who in their right mind would be!

But I do have an issue with brands deciding to just ‘create’ an online community in the hope of building a loyal fan base. It’s like they think online community’s their jackpot. As if those 100 people in their community are like zombies waiting to watch every piece of advertising they send out.

1. Add value
If you’re a client and your brief to your digital agency is ‘i want an online community for young ambitious SEC A males’ then let me assure you that you’re not going to get anywhere with this social-media-thing.
Any community must add value. Must provide info/entertainment that the person actually needs.
No, wallpapers and screensavers of your latest canned juice don’t help. No ambitious-SEC-A-male wants to stare at wallpapers of your often not-so-cool product.
And adding a ’send to friend’ link cannot help your cause if that’s all you intend to offer.

2. Know ‘why’
It’s really important to figure out why you’re asking for an online community anyway.
Is it because
- You want to do something with this social-media-thing
- You believe that people who join your community will just go nuts about your product
- Gang of Girls did it (personally i could write a book about why GoG isn’t a great case study, but whatever!)
- You just want one and that’s that!

If you want a community because your aim is to just spread the magical powers of your brand around, think again. Communities that are created without any clear value-add don’t really go anywhere. And if your community starts and ends with your brand then your entire process is oriented around how many more people can you attract, instead of what you’re giving to all those people who are already a part of your community.

Communities grow when people who are already in them decide that it’s a damn good place to be in and call-in their friends.

Couple of things you may want to do
1. Be specific. What kind of people do you want in your community. It’s great to want millions in your fanbase, but then often a handful of strong believers are better than hordes of drifters.

2. Or else just use existing communities to peddle your goods. Why create another facebook when it already exists. You don’t always have to start from scratch. Don’t reinvent the wheel as Manish always says.

And no, you cannot blame your digital agency if your community doesn’t pick up.
We’ll just re-direct you to this post!

twinning!

June 20th, 2008 | No Comments | Posted in digital, social networking

To state the cliche yet again – man is a social animal.
While the digital medium allows for easy sharing and networking, in the offline world it seems to put people in silos.

The mp3 player or the mobile phone allowed people to keep to themselves (which they often wanted) and yet be entertained (which hadn’t happened since books).

Ever since we came up with the earphone (not the headphone), people discovered a way to share what is essentially an individual sport. I call this twinning’.

Twinning: The act of sharing an ear phone with another person so that you can share content.

For youngsters in crowded places, it’s the perfect ‘personal hangout’. Sharing music, videos and chit-chatting, it provides the ultimate in personal social networking in a crowded place.

Increasingly friends are seen giggling at a video, humming a tune in unison with an ear phone plugged in one ear.

So it’s true, you can give people the digital ‘individual’ space, but at some point they’re going to want to share that too; perhaps as a sign of their friendship, their boredom at being on their own, their courtesy towards a friend who isn’t carrying her mp3 player, or just as the ‘provider’ or entertainment that makes one ever-popular. Who knows!

There’s something to this twinning, which quite interests me. For the life of me, I just can’t seem to put my finger on it.

social-life-killer I am not!

June 20th, 2008 | 1 Comment | Posted in digital, social networking

Too many articles and opinions have been doing the rounds about how online social networking is killing real life relationships.

Sure, people are spending a lot of time scrapping each other or hanging-out on gtalk, but that’s hardly enough reason to bad-mouth the net as a ’social-life killer’.

With e-networking I can have a word with Bill Gates if I like, so what if I haven’t a clue about my neighbour.

How can this kill your social skills when all it’s doing is giving wings to those who never had any? It’s letting me say hello and wish people on their birthdays when otherwise I probably wouldn’t bother.

Yes MMOGs and heavy gaming is killing people’s ability to interact and relate with other human beings. But that’s hardly digital’s fault. Isn’t it the same with any form of addiction? Doesn’t it consume you, especially if it’s an addiction that only involves the individual and not the entire community.

In fact, even if people are becoming more and more withdrawn, they are finding relationships in a different dimension. Why, only some time back a woman tried to attempt suicide and was saved by a joint effort by her online group to locate her.

With busy-bee lives, old-world socializing is dying. No need to see red. Change is inevitable.

Online Social networking isn’t all that bad.

God knows, without it I’d be living in my head and talking to myself!